Ratio9 VST3 + AU

Refund policy

Effective 12 October 2026. Applies to all Ratio9 plug-in purchases, including purchases made before this date that are still within 14 days of purchase.

14 days, any reason

You can request a full refund of your Ratio9 plug-in purchase for any reason within 14 days of purchase. You don’t need to give a reason. We go by the date you send your request.

How to request a refund

Refunds aren’t automatic. Email support@ratio9synth.com:

from your Ratio9 account email or the email you used at checkout, and
with your order ID.

We don’t need your password, card details, device code or activation file, so please don’t send them.

We process refunds through Lemon Squeezy, our checkout provider.

After a refund

Your account won’t issue new plug-in activation files for the refunded purchase. Previously downloaded activation files work offline and cannot be remotely revoked. The Standalone app stays free.

After 14 days

Requests made after 14 days fall outside this policy. Nothing in this policy limits your rights under applicable law or under our payment provider’s terms.